Milch und Bar: Lost and Found and Events for a Club

Starting point

The same thing after every weekend: found items in a box behind the cloakroom, enquiries by Instagram DM, and nobody knowing what had already been collected.

Approach

The system has four parts that work together.

Guests get their own lost and found page. Whoever is missing something first picks whether it was left at the cloakroom or lost somewhere in the club, then the category, and describes the item. It takes a few steps on a phone, with no account.

In the dashboard the team records found items and matches them to lost-item requests. When an item fits, the message goes out to the guest at the push of a button.

At the cloakroom a phone is enough. The cloakroom role only sees lost and found, not the events or the settings.

Events get sign-ups with a QR ticket as a PDF and a check-in at the door. Every email, from the receipt to the pick-up, comes in the club's look; the team edits the templates itself.

Result

The box became a process: guests report for themselves, the cloakroom matches on a phone, and the messages go out on their own. Every email looks like the club. The dashboard images show a demo version with invented data; real guest data stays with the club.